Customer Portal Development: Let Customers Help Themselves
A customer portal is a login area where your customers check orders, download invoices, raise requests and update their details, instead of calling or emailing you each time.
We build portals remotely from Chittorgarh, India, for businesses in India and abroad. Projects start from ₹25,000 and grow with the features.
Our main page for this service: Custom Software.
What customers usually do in a portal
The common features:
- See order, booking or project status
- Download invoices and statements
- Raise a support request and follow it
- Upload and receive documents
- Update their own details
The rule that matters most
Each customer must see only their own data. This is the most important thing to get right, and the first thing we test. We check that changing an address or an ID in the browser never shows another customer's record.
Connecting to your systems
Orders and invoices usually live in your accounting or business software. If it offers an interface or an export, the portal can show that data without anyone typing it twice. We check what yours offers before we promise anything.
How a project runs
We start with a call about who your customers are and what they ask you for most. You review an interactive prototype before we build, we show progress every week, and we test before anything goes live.
You receive the full source code, and for 30 days after launch we fix problems at no charge. A portal does not replace talking to your customers, so keep a phone number visible. The portal handles the routine questions.
Frequently asked questions
Can customers sign up themselves?
Yes, or you can approve each account first. We build whichever suits you.
Can the portal send notifications?
Yes, by email, and in other ways depending on what you use. We scope this with you.
Who owns the portal?
You do. You receive the full source code.
How much does it cost?
Projects start from ₹25,000 and go up with the features. We give a written figure after a call.
Tell us what customers ask you today
List the questions your customers email or call you about. Call +91-86194 70448 or email contact@gtsltd.in. We work remotely, in English, with businesses in India and abroad.