Cancellation & Refund Policy

Every custom software, web engineering, and hosting deployment from Global Technology Solutions includes 30 days of complimentary round-the-clock hyper-care. During this period, our engineering team actively monitors production logs, applies immediate bug fixes, tunes server latency, and conducts staff onboarding at zero additional cost to guarantee 100% delivery satisfaction.

For custom software engineering, VAPT audits, and bespoke AI dataset projects: • Discovery & Architecture Phase: If a project is cancelled in writing prior to the commencement of software engineering or data annotation sprints, the client is eligible for a full refund of advance fees minus documented research discovery expenses. • Mid-Sprint Milestones: Payments are tied to agreed milestone deliverables (e.g., UI/UX sign-off, API completion, QA sign-off). If a client elects to terminate an active contract, billing ceases immediately for future unstarted milestones, and all completed source code and assets up to the last approved milestone are handed over to the client.

• 5-Day Free Trial: All new Zavik business accounts receive a 5-day complimentary trial with all 14 modules fully unlocked and zero credit card requirement. • Monthly / Annual Plans: Subscriptions can be cancelled at any time through the customer billing portal. Cancellation takes effect at the end of the current billing cycle with no recurring charges. • Refund Requests: If technical downtime or critical software defects prevent system access for more than 4 consecutive hours within a paid billing period, clients are eligible for a pro-rated service credit or full month refund.

• Cloud & NVMe Hosting: Shared and cloud VPS hosting accounts carry a 14-day money-back guarantee if performance metrics fail to meet our 99.99% uptime SLA. • Domain Registrations & SSL: Domain name purchases and third-party commercial SSL certificates are non-refundable once issued by the global registrar authority.

To submit an official cancellation or refund request, please email billing@gtsltd.in or contact@gtsltd.in with your project contract number or billing account ID. Our financial team responds within 24 business hours.